What our customers say: An honest way to do business

You may expect us to sugarcoat everything but it’s not what you want and that’s not what we do! The Abbott-Wade approach is to be open and honest from the outset so you know exactly what to expect. Similarly we don’t have silly sales throughout the year, we just offer our best price all year round. This means our customers know exactly what to expect with no nasty surprises further down the line.

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What our customers say: A larger range & superior designs!

We have always taken great care to source install the highest quality materials in our staircases. Since 1996 we have forged strong relationships with manufacturers and suppliers to provide the best final product for all our customers. Our customers tell us that our designs are superior and they were confident in our service.

 

 

“Abbott-Wade had a choice of designs that was far superior to others and were sympathetic to a difficult placing of the staircase. ”  Mr & Mrs Mansfield, Surrey

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What our customers say: A friendly, professional service

There’s a lot that goes on behind the scenes at Abbott-Wade. Beautiful bespoke staircases do not happen by accident. Our small team will manage your installation from start to finish. From the first design visit and survey to the final installation, our team work behind the scenes booking appointments, ordering and quality materials and pre-finishing all the staircase components your installation needs. Combined with our first-rate installation teams it all culminates in the overall service which Abbott-Wade customers have grown to love over the years.

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“Please thank the whole team for the installation of this staircase. This professional service and quality finish was in stark contrast to our dealings with the installation of the original staircase from the previous supplier. This has really helped us out and we appreciate everyone’s efforts.” – Mr Kelly, Rickmansworth

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What our customers say: “We have the experience & expertise”

Since 1996, we have built an unrivalled reputation which, according to our customers, sets us apart from other companies. Experience and expertise like ours cannot be bought. They can only be earned with time, commitment and ability. These are increasingly important factors for our customers.

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“We chose Abbott-Wade because they were extremely accommodating. Despite our challenging requirements they were happy to do exactly as we specified without trying to influence us in to making any compromises.” – Mr & Mrs Slater, Blackburn

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What our customers say: Customer Service Is Important

“We were keen to express just how delighted we were with the whole experience – Thanks for a great service.” – Mr & Mrs Avery, Cambridgeshire

At Abbott-Wade, we know that transforming your staircase is an investment of your time as well as the financial commitment. We understand that customer service is important to our customers. As a family business, we make a point of treating our customers the way we would expect to be treated: With respect, patience and kindness. That’s why our award-winning business has award-winning customer service.

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The St Helens Star Star hails the success of The Staircase Specialists

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The St Helens Star was the first place to feature an Abbott-Wade advertisement over 20 years go. Back in 1996 it felt like a big investment for our fledgling business but our local community has seen us in there ever since, even though we now have a nationwide service and can now be found in the national broadsheet newspapers.

This makes their shared celebration of our success even more meaningful as they’ve been with us right from the very beginning.

You can read the article below or on the St Helens Star online by clicking the link at the foot of the page:

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