How To Spread the Cost of Your New Staircase

Finance is provided by Novuna Consumer Finance.

Novuna Customer Helpline 0344 375 5500

Opening Hours:

Monday to Friday 8:45am – 7:30pm

Saturday 8:45am – 12 noon

Novuna Consumer Finance, 2 Apex View, Leeds, West Yorkshire, LS11 9BH

To qualify for Novuna Finance you must:

• be 18 or older;
• be in permanent paid employment or retired and receiving a pension, or be a houseperson with a partner in permanent paid employment or be self employed;
• be a resident in the UK (or a British Crown Dependency if approved by Novuna) for a minimum of 12 months;
• be able to provide acceptable proof of address and proof of signature;
• make payments by direct debit; and
• be purchasing the goods and/or services for personal use and not for business use.

Who is not eligible for Novuna Capital finance?

The following applicants would not be eligible for Novuna Consumer finance: 

• Unemployed people.
• Temporary / Agency workers.
• Childminders working from home, unless they have a registered child minding business.
• Foster carers (with no other paid employment) are not acceptable unless partner/spouse is in permanent employment (16 hours per week minimum).
• Students (other than trainee nurses and doctors) even if working 16 hours or more per week.
• Supply teachers (unless the applicants fixed term contract expires after the end of the term of the agreement)

If you are unsure whether you qualify for Novuna Consumer Finance call their Customer Helpline on 0344 375 5500

Proof of residency

Proof of residency is the main form of identification Novuna use to confirm the Customer’s residential address. We can accept one of the following:

• The goods are to be delivered inside the Customer’s current residential address.
• Driving Licence (within date) with the Customer’s current residential address.
• Bank or Building Society statement dated in the last 3 months with the Customer’s current residential address.
• Public Utility Bill dated in last 3 months with the Customer’s current residential address.
• Official Document (e.g. Pension Book) with the Customer’s current residential address.

Proof of signature

Proof of signature is the form of identification Novuna use to confirm the Customer’s signature. We can accept one of the following:

• Credit or Debit Card
• Driving Licence
• Passport
• Police Warrant Card
• H.M. Forces Identity Card

(All documents must be within date)

Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement.

If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. Please read the agreement carefully before clicking all the relevant sections agreeing to its terms. Once you have agreed to the terms of the finance agreement, we will be notified and that’s it! You need to do nothing more.

A referred application means it has a temporary status. You will be contacted by Novuna to inform you of an accepted decision, a declined decision or with a request to provide further information. Until the information requested by Novuna’s underwriters is provided a final decision will not be made on the application.

Yes. We will collect a deposit via debit/credit card, bank transfer, cheque or cash inline with our Terms & Conditions to secure your order once your finance has been approved. Your deposit will be made to Abbott-Wade Ltd.

No. In order to safeguard against fraudulent applications, we are able only to deliver goods when the billing and delivery address are the same.

If you arrange finance when you first place your order there should be no delay in the production or installation of your new staircase.

If you select finance as a payment method at a later date this may result in a delay to your installation.

If you want to change your order, you have 30 days from the date of your accepted application to amend it. Please get in contact with your designer to discuss the options available to you. A further credit check may be necessary subject to whether your order value has increased or decreased.

If you are declined during the credit application process you will be shown the decision by Novuna, along with a decline letter. You can call the Novuna Customer Helpline 0344 375 5500.

Although we are unable to provide you with a main reason for decline of your application, it is usually based on one, or a combination of the following:

1. Your credit score (please note that every finance company will score you differently)
2. Adverse credit reference agency information
3. You are considered to be overcommitted
4. You are aged under 18
5. Your existing account performance with other lenders