What Happens Next? A Quick Summary.
After you’ve contacted us, our designer has been out to visit you and you’ve decided to place an order with us, the next step is a visit from our surveyor. Our surveyor or a member of our office team will call you to arrange this. The purpose of this visit is to double check all the necessary measurements to ensure that the installation runs as smoothly as possible. Our surveyor will also be able to answer any questions you may have. Your surveyor will also be able to liaise with the office to discuss and arrange installation dates with you for the final installation.
New Flights and bespoke colours:
If you have ordered a new flight, the second payment will also be due at survey which can be paid to the surveyor or by card or BACs. The measurements taken by the surveyor will then be passed to our design team to produce a CAD drawing which may need to be approved by you prior to manufacture and installation. There is more important information on New Flights here.
If you have ordered a custom stained/painted finish you will need to approve a sample which will be sent to you prior to the prefinishing process.
You will given an installation week for your staircase installation at survey or by phone which will be confirmed by email. We will then contact you the week prior to our final visit to confirm the exact day(s) of your installation. If you require specific days for your installation it is important that you discuss this with the office team as early as possible and we will endeavour to try and hold these dates where possible.
Our fitting teams of 2 men will visit you on the prearranged dates to complete your installation. There is usually no need for subsequent visits. On completion payment can be made to the fitting team or by card or BACs as detailed on the reverse of your sales agreement. On receiving payment we will send you an email to confirm the payment has been received and your certificate of guarantee.