Abbott-Wade Directors Craig Abbott & Mike Wade have built a successful and sustainable business with old-fashioned family values. We are not a corporate machine and accordingly don’t have the same objectives. It is about more than just money. It is about creating a legacy to be proud of and putting our customers at the forefront of everything we do. Our company values are not empty words and promises, that’s why you’ll find examples of what our customers have to say on the various aspects of our core values:


We do not sugarcoat everything. Our approach is to be open and honest from the outset so clients know exactly what to expect and can make informed decisions. This means our customers know exactly what to expect with no nasty surprises further down the line. Similarly we don’t have silly sales throughout the year – we just offer our best price all year round. This means customers have no fear of missing out and know they have the best deal available.


We know that transforming a customers staircase is an investment of their time, trust and finances. We make a point of treating our customers the way we would expect to be treated throughout the process; from the initial telephone conversation, through the design process, during installation and even after the work has been completed.


Building work is not the cleanest of undertakings but we understand the importance and sanctity of our homes. That’s why we endeavour to be tidy tradesmen, all our fitting teams are armed with a trusty vacuum cleaner to treat each home with the respect it deserves.


This is so inherent in our philosophy, it is part of our logo! Customer recommendation is the ultimate indicator of our success and this can only be achieved by installing high quality installations by quality craftsmen.

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