We’ve Nothing To Hide

You know all those carefully photoshopped images you see all over the internet and in glossy magazines? You won’t find any here, that’s part of our honest approach to staircases and to our customers. If you’re going to be spending your hard earned money on a new staircase – you’ll want to know exactly what you’re getting. It’s only fair, that’s why we have nothing to hide. Our Terms & Conditions are printed on the reverse of our Sales Agreement which is given to all customers when our designers visit. Unlike many Terms & Conditions they aren’t full of technical jargon to try and catch you out. Their purpose is to be informative so you know exactly what to expect and the specifications we work to. We also email a link to the latest version of our Terms & Conditions on our website and our Frequently Asked Questions page which prepares our customers for what they should expect during an installation. There is also more important information for customers purchasing New Flights. What’s more, there aren’t many companies we know of who will be honest and transparent enough to publish this information on their news page for any prospective customer to read. That’s because we want our customers to make an informed decision.

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New Premises 2014

new premisesAt Abbott-Wade we’re always looking to the future, investing in our staff and by identifying how we can improve the service we provide. With this in mind, our new office near Warrington is now up and running, helping to equip us more efficiently to serve our customers up and down the country.

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Oak Colour, Grain & Medullary Rays

oak colour and grainMedullary rays are a natural product, which means that the colour and grain of oak can vary from one piece to another as, after all, nature is unpredictable! In addition to the warm tones and grains that they bring, some oak features unique markings called medullary rays which can be a way of adding character, beauty and uniqueness to your staircase.

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