If you’re reading this, chances are you’re considering replacing or renovating your staircase. Like all our customers at this stage, you’re be considering the practicalities of the installation: What style do I want? When will we be ready to do the work? How much will it cost?
What you probably haven’t spent too much time considering is:
Our homes are special places. They are the places where we feel safest and most comfortable and it should be a privilege for someone to be invited into a place which is so precious to us. At Abbott-Wade we understand this and that trust it takes to allow someone to complete work in your home. That’s why we endeavour to be tidy tradesmen and to treat you home with the respect it deserves.
“There was minimal disruption you wouldn’t have known they’d been here.” – Mr & Mrs Slater, Blackburn
In the early days of Abbott-Wade, a large amount of our new business was generated by word of mouth. Over 20 years on we find ourselves in same position except recommendations now come from all over the country. For us, it’s proof that we’re doing an excellent job, treating our customers well and leaving them happy.
So what is it about Abbott-Wade which makes our customers so keen to recommend us?
You may expect us to sugarcoat everything but it’s not what you want and that’s not what we do! The Abbott-Wade approach is to be open and honest from the outset so you know exactly what to expect. Similarly we don’t have silly sales throughout the year, we just offer our best price all year round. This means our customers know exactly what to expect with no nasty surprises further down the line.
We have always taken great care to source install the highest quality materials in our staircases. Since 1996 we have forged strong relationships with manufacturers and suppliers to provide the best final product for all our customers. Our customers tell us that our designs are superior and they were confident in our service.
“Abbott-Wade had a choice of designs that was far superior to others and were sympathetic to a difficult placing of the staircase. ” – Mr & Mrs Mansfield, Surrey
There’s a lot that goes on behind the scenes at Abbott-Wade. Beautiful bespoke staircases do not happen by accident. Our small team will manage your installation from start to finish. From the first design visit and survey to the final installation, our team work behind the scenes booking appointments, ordering and quality materials and pre-finishing all the staircase components your installation needs. Combined with our first-rate installation teams it all culminates in the overall service which Abbott-Wade customers have grown to love over the years.
“Please thank the whole team for the installation of this staircase. This professional service and quality finish was in stark contrast to our dealings with the installation of the original staircase from the previous supplier. This has really helped us out and we appreciate everyone’s efforts.” – Mr Kelly, Rickmansworth
Since 1996, we have built an unrivalled reputation which, according to our customers, sets us apart from other companies. Experience and expertise like ours cannot be bought. They can only be earned with time, commitment and ability. These are increasingly important factors for our customers.
“We chose Abbott-Wade because they were extremely accommodating. Despite our challenging requirements they were happy to do exactly as we specified without trying to influence us in to making any compromises.” – Mr & Mrs Slater, Blackburn
